Area of Expertise: Data Science & Design Thinking, Your Customers - Their Journey, The Design Thinking Organization
Phil has been innovating in the field of customer experience for over 25 years. His visual mind and depth of expertise in the science of human performance provided the perfect launching point for a successful career in customer research and experience design.
Over his career Phil has researched, designed and tested over 150 interfaces across multiple industries and domains, including major user experience initiatives for Avery-Dennison, Bloomingdale’s, CapGroup, Citibank, Dell, HP, Macy's, TD Financial Services, Walmart and Wellpoint.
As Executive Managing Director, Phil has led globally distributed user experience teams on mission critical engagements for both Human Factors International and TandemSeven. Phil is an accomplished author and as Chief architect of HFIs’ Certified Usability Analyst Program has taught over 100 courses on user experience worldwide. He earned his PhD, MS and BS from Maharishi International University in Iowa. Additional academic accomplishments include Post-Doctoral Fellow at Medical College of Pennsylvania, Research Faculty at University of Maryland and Post-Doctoral Fellow, NIH Neurological Disease and Stroke in Bethesda, Maryland.
An innovator and pioneer, currently Phil is VP of Genpact’s Cora Journey360 Experience Management Platform Service and Experience team.