Regional Director Operations
Area of Expertise: Your Customers - Their Journey, Empathy & Storytelling, Ideation & Innovation, Prototyping, Testing & Iteration, To Market - The New Business Plan
With a passion for the restaurant industry, Judy has been both a Director and an Area Vice President, supporting franchise Operations at IDQ Companies since 2006. During her tenure, she has provided leadership and support to her team and franchisees in 10-western states. She also leads the Mall Business Committee, a leadership board for captive venue locations in the US and Canada.
Judy's responsibilities as a regional leader of the Western United States includes many facets within the two Brands that she supports. Largely, she provides leadership, counsel and advice to Franchisees and an Operations team of Business Consultants, and is responsible for ensuring operators are complying with contractual and trademark requirements. She also partners with cross functional teams, with a goal of achieving short and long-term objectives for the franchisees and the corporation, while growing profitable transactions.
Judy has worked in leadership positions in the hospitality industry since the 1980's; multi-unit management capacity, full-service, quick service (QSR) at quick casual restaurants. She earned a Master’s degree in Business Administration, graduating with honors and a Bachelor’s degree in Business and Management. She is a member of the Delta Mu Delta Honor Society.
"I cannot discount the vast knowledge obtained from working hands-on in various roles, in restaurants, over many years." - Judy
Judy grew up in Michigan and has lived in Southern California for over 40 years, residing in Murrieta with her husband and precious pups Lilly, Oliver and Adam.