Director of Client Engagements
Area of Expertise: Your Customers - Their Journey, Prototyping, Testing & Iteration, To Market - The New Business Plan, The Design Thinking Organization
Joyce has worked with several leading global companies in consulting and project management roles driving IT programs and working with executives to ensure the programs accomplish strategic objectives. At Astea International, Joyce works with clients to transform their Service Management value chain by implementing customizable enterprise software to achieve industry-leading results.
Joyce assists with future mapping of Astea software products by gathering clients' feedback and rankings on product ideas and building those ideas into the product roadmap and new solutions.
Joyce holds a MBA from University of Southern California (USC), and a Bachelor's Degree in MIS at Bowling Green State University. Joyce has industry certifications: Project Management Professional, ScrumMaster, ITIL.