Advisory Board Member Profile
Magellan Complete Care
Vice President of Quality Health Plan
Area of Expertise:
Introduction to Design Thinking, Data Science & Design Thinking, Empathy & Storytelling, Ideation & Innovation, To Market - The New Business Plan, The Design Thinking Organization
Joy Bland has over 20 years of quality experience in the managed care setting along with her extensive clinical background in the pediatric ICU and homecare.
Along with having her Doctor of Behavioral Health, Joy is an RN, Certified Case Manager and Certified Professional in healthcare quality .
As the Vice President of Quality Health Plans at Magellan Complete Care, Joy Bland brings broad expertise in creating and managing programs that use clinical quality and metrics to increase cost effective health care delivery to patients across the country. Her dual leadership roles reflect the strong partnership between clinical and operations that is needed in the management of health care services to improve population health management and encourage patient-centered care.
Responsible for leading quality for Magellan Complete Care and providing leadership, strategic planning and program outcomes for assigned national initiatives. Ensures health plan quality programs are comprehensive, inclusive of medical, behavioral and long-term services, support benefits, compliant with state regulations, contracts and accrediting bodies, and are pro-active, member centered, performance driven, and process improvement focused. The job responsibilities include the direction and leadership of a comprehensive quality program that has well defined processes and uses performance measurement as the foundation for quality and operational improvements.
As a member of the Magellan Healthcare senior clinical management team, participates in the development and implementation of organization-wide plans, goals and objectives. Responsible for supporting Magellan Healthcare in developing and supporting the integrated physical, behavioral and specialty clinical mission, vision, products and strategies.