Advisory Board Member Profile
John Bergano
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Contempo Aesthetics
Director of Operations 
Area of Expertise:
Your Customers - Their Journey, Empathy & Storytelling, To Market - The New Business Plan |
As Director of Operations, John focuses on the business operations, marketing, and public relations aspects of Contempo Aesthetics. His role is to support Dr. Rachel Reyes-Bergano by strategizing the growth of the company, managing an efficient team of front and back office personnel, and maintaining a high level of personalized customer service.
John began his career in hospitality with The Ritz-Carlton, St. Louis (MO). He learned how to build a team based not only on work performance and experience, but talent. Transferring to The Ritz-Carlton, Coconut Grove (Miami, FL), John managed several departments and created standard operating procedures to ensure that the company's gold standards were met. Taking a career opportunity with The Biltmore Hotel (Coral Gables, FL), John managed a department of 100+ employees and was challenged with creating and maintaining luxury standards in an independent hotel. Opportunities created themselves for John as a restaurant critic and food blogger, writing for publications including the Zagat 2013 Los Angeles guide, Miami New Times, and LA Weekly. During this period, John took on projects as an independent hospitality consultant and worked with small to medium-sized restaurants and hotels to improve areas such as customer service, sales, and menu development. Settling in Los Angeles, John took the role of Director of Sales and Marketing with Yamashiro Hollywood and tripled event revenue within two years while bringing in filmings and venue buyouts for companies including Netflix, HBO, and Disney; creating tremendous exposure for the storied restaurant. |
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