Advisory Board Member Profile
Elena Bolbolian
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City of Glendale
Director, Innovation, Performance & Audit 
Area of Expertise:
Your Customers - Their Journey, Empathy & Storytelling, The Design Thinking Organization |
I am a civic innovator with 18 years of management experience focused on delivering practical solutions to improve productivity and enhance performance by identifying and eliminating redundancies, using data to inform decisions, deploying new business tools and forming strategic partnerships.
In early 2017, I came across design thinking while conducting research on public sector innovation in advance of forming the Department of Innovation, Performance and Audit at the City of Glendale (Glendale IPA). I quickly realized the impact that design thinking can have in the public sector because everything we do involves people. Our community members can have a better experience as they navigate our City services if we utilize design thinking concepts. Over the past 3 years, I have championed this new way of thinking in our City organization by investing in dedicated training for City employees. The techniques we learned in the classroom have come to life with the development of a brand new website for Police and Fire recruiting using human-centered design concepts. I’m excited at the opportunity to serve on the Advisory Board of the University of California, Riverside Extension Program to help advise and shape the Design Thinking Program. |
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