Advisory Board Member Profile
Charles Young
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Veri-Tax, LLC
Customer Happiness Senior Director, Operations 
Area of Expertise:
Your Customers - Their Journey, Empathy & Storytelling |
Charles Young is the Senior Director of Operations & Customer Happiness. Charles has over 20 years of experience building and leveraging operational efficiency as a specialist in workforce and labor planning.
Charles has extensive experience in the hospitality and travel industries. He has held leadership positions in both large and small companies, including Westin Hotels, Carnival Cruise Lines, Disney and Evolution Hospitality. While with Disney, he led workforce/labor planning for all Disneyland Resort stores and Walt Disney Travel Company. As Director of Call Center Operations, Charles led the voice and e-commerce reservation efforts for Tarsadia Hotels and Evolution Hospitality. Currently, Charles is head of operations for Veri-tax, LLC. With Veri-tax Charles leads a multi-channel call center of voice, processing and customer service representatives. Charles holds a BA in both economics and rhetoric/communications from University of California, Davis. Charles enjoys spending quality time with his wife and kids. Charles and his wife enjoy walking their black lab, Dodger. Charles has spent the last 20 years in full participation in his children’s sports and other activities. One of the joys has been coaching all of the kids in multiple sports. Any other spare time Charles can be found fishing in his kayak around the many bays in Southern California. His most adventurous excursion yet, involved figuring out how to get his hook back from a 35 pound bat ray while staying afloat and dry in the kayak. |
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